Technical Analyst

Position Name

Technical Analyst

Position Description

Reporting to the Information Technology Manager, the Technical Analyst will be responsible for troubleshooting, maintaining and monitoring existing enterprise infrastructure and applications. They will stay abreast of new technologies and methodologies and apply their knowledge to the FNBC environment. The Technical Analyst will provide technical support to resolve end user incidents and requests regarding all applications, desktops, servers, phones, portable devices, and audio/visual equipment. The incumbent must be able to identify problems, troubleshoot and provide steps to eventual resolution of the issues.

The Technical Analyst will work closely with senior IT staff to:

  • Maintain, support and troubleshoot Server & Network Infrastructure including - Windows server, VMware, Exchange server, firewall, SIEM, and switches
  • Work with vendors on evaluating new technology and solutions, and resolving any outstanding incidents and problems with systems already in use
  • Provide support to end users on a variety of issues
  • Manage multiple projects including implementation of new hardware and software as required
  • Design and create a wide range of new customer facing materials using InDesign and Photoshop
  • Additional responsibilities may include other tasks or projects as required

Qualifications Required

  • Degree or certificate from an approved technical college in a computer-related field such as computer science, information science or management information systems (an equivalent combination of education, training and experience may also be considered)
  • Minimum 4 years of experience supporting common desktop hardware and software in an enterprise environment
  • Strong knowledge of Windows Server including install, configuration and maintenance for 2008, 2012 and 2016 server
  • Strong knowledge of Microsoft SQL and Microsoft Exchange
  • Broad working knowledge with various firewalls and switches, Network (WAN/LAN/WLAN etc.), SIEM, and Cyber Security
  • Knowledge of SharePoint, content management systems, Adobe Photoshop and InDesign
  • Aptitude to recognize and maintain confidentiality and discretion with sensitive and confidential information
  • Strong analytical, organizational and time-management skills
  • Strong interpersonal and communication skills
  • Friendly enthusiastic self-starter and strong team player
  • Flexible and willing to take on tasks as assigned

Job Location

This position will be based at our Head Office in Saskatoon for a Monday through Friday work week.

How to Apply

Please Submit your Cover Letter and Resume to: 
First Nations Bank of Canada
224-4th Avenue South, Saskatoon, SK  S7K 5M5