Online Banking FAQ

What happens if I enter my password incorrectly?

If you enter your password incorrectly, you will receive a warning. If you enter your password incorrectly three times, you will be locked out of Online Banking.

Why am I being asked to set up Added Security Features when I log in?

Our added security features are meant to better protect the privacy and security of your personal information by helping to prevent phishing scams.

When you log in to FNBC Online Banking, you'll be asked to set up our new added security features before proceeding with your login. Don't worry, this will only take a few minutes. We promise. Learn more about the Added Security Features.

How do I log out?

The log out button is located on the right hand side of the screen in a green box. You will see the words Online Banking Logout. Click on this link to logout of Online banking. 

How much does it cost to use FNBC Online Banking?

It does not cost anything to use FNBC Online Banking, however your regular service charges still apply according to your account type and balance. If you are a Business Online Banking customer the monthly fee for this service is $15.00. 

Can I have FNBC Online Banking pay my bills automatically?

Yes. With the Scheduled Recurring Bill Payments feature, you can set up the same amount to go to a bill vendor at whatever frequency you choose. Just click on the Recurring Bill Payments tab on the Pay Bills screen to set one up.

What happens if I don't have enough money in my account when my scheduled or recurring payment is set to come out?

If you don't have enough money in your account your payment won't go through. So make sure you have enough money in your account to cover your payments at least one day before your scheduled or recurring payments are set to come out.

How do I cancel a bill payment?

Log in to online banking. Go to the Payments option on the left side of the screen. Once the Pay Bills screen appears, select Scheduled. Find the payment you would like to cancel and click the delete link.

How do I stop a scheduled or recurring payment?

To stop a scheduled or recurring payment, go to the Payments screen and click Scheduled Payments on the left side of the screen. Then, find the payment you'd wish to cancel and click Delete. You can stop a scheduled or recurring payment up to a day before the payment is due to come out.

If I want to skip a payment, do I have to cancel the recurring payment I've set up?

Yes. You'll have to cancel the payment and then set up a new recurring payment to start once you want to begin your payments again.

How many bill vendors can I have set up on my account?

In FNBC Online Banking you can add an unlimited number of bill vendors.

How long does it take for my bill payment to go through?

Some bill payments made through Online Banking may take 2-3 business days to process. It depends on the time of the transaction and the bill vendor's internal accounting processes. We advise customers to make their electronic payments a couple of days ahead of the payment due date to be safe.

How do I delete a bill payment vendor?

When on the Payments screen in FNBC Online Banking, select the "Delete Bills" button from the left-side of the page. Then choose the "delete" hyperlink to the right of the bill vendor you wish to remove.

How do I set up a pre-authorized credit and debit?

Log into Online Banking. Under Accounts, select the direct deposit form. Fill this form in, and provide it to the respective company.

Can I use FNBC Online Banking to download my statement into Personal Financial Management Software?

You are able to download your statement to QuickBooks, Simply Accounting, .CSV, PDF, or Comma Delimited Text. You can also use Quicken and MS Money, although you should know that we have recently had some system challenges with these programs, and there are restrictions on a few functions. please review these limitations carefully before using Quicken or MS Money.

Can I transfer money to another customer within FNBC?

Yes. You can transfer money between customers. All you require is the customer number of the person you are transferring the money. In addition the recipient must acknowledge via a bank provided form that they are willing to provide their customer number to you.

Can I transfer money from FNBC to another financial institution?

You can use Interac® e-Transfer service to transfer funds to another financial institution.

Can I transfer money between my U.S. and Canadian accounts online?

Not at this time. Currently FNBC Online Banking isn't able to convert money to U.S. or any other currency with the transfer money feature.

Can I transfer money using Interac® e-Transfer?

Yes, you can transfer money using an email address to anyone with an account at a Canadian financial institution. Learn more about the Interac® e-Transfer service.

Can I open an account online?

No. At this time you cannot open accounts online, but you can apply online. 

Can I close an account online?

No. To close an account you must contact us or visit your branch.

Can I renew my Term Deposits Online?

Not at this time. Please contact us to renew your term deposit into a new term, or roll it over for the same term.

Can business customers order cheques online?

No, business customers must visit their branch to reorder cheques.