COVID-19 Updates

Message from Our CEO

March 26, 2020


While the COVID-19 pandemic is a challenge for all of us, I want to make sure you are aware that First Nations Bank of Canada remains here for you because of the focus and dedication of our People who continue to meet your needs for the essential services we provide. Thank you to all my dedicated co-workers.

Starting March 30, we will be slightly adjusting the hours of operation of our branches and Community Banking Centres to provide more time for our staff to make sure their locations are safe for operations and to limit the amount of time they interact directly with customers. The revised hours of operation of your location will be posted. For your comfort and safety, we encourage and support all customers try our internet and telephone banking options to meet your needs without having to visit a branch.

We also have many diligent staff from our Commercial Banking and Head Office functions that are working from home or in select locations to keep the Bank operating. Through the support of our dedicated Information Technology team, these revised work arrangements are proving quite successful as our staff remains available to meet the needs of our customers.

As an essential service whose customers continue to need us to be in operation, we do not intend to layoff any staff or reduce any pay or benefits.

The Bank is well aware of the financial stress some of our customers are feeling in these uncertain times. For some of you your paycheques or business operations are disrupted and if necessary we are working with our personal and commercial customers to amend the terms and conditions of loans and mortgages to bridge this situation. Contact your First Nations Bank Financial Services Representative or Commercial Account Manager who will work with you to find a solution.

Our prayers are with those who have been impacted by COVID-19, as well as to the public health organizations and front-line health care workers for their tireless efforts to keep us all well. We are closely following the recommendations of Canadian and world health organizations and have instituted precautions to help keep our people and our customers healthy.

We understand the needs of Indigenous Communities, especially in remote and northern locations.

We are working to continue to be there for you in a safe and responsible manner.

I personally wish you all good health and spirits in this time of uncertainty.

Sincerely,

Keith Martell
President & Chief Executive Officer

 


Your well-being and the safety of our colleagues are top of mind.


Your Health and Well-Being are what matter most.
As we keep a close watch on emerging cases and affected regions, we're committed to keeping you posted on what we are doing and how you can continue to bank with us. 

We're doing what we can to help prevent the spread of COVID-19.  
We have taken numerous precautions to keep our branches and our customer’s safe, including deeper cleaning and alcohol-based sanitizers at every location and personal barriers in customers service areas. We have also eliminated all travel by our head office staff into remote and northern communities.

Get your banking done anytime, anywhere

With FNBC Online Banking, Mobile, Banking and Telephone Banking, you can confidently bank from the comfort and convenience of your home. It's easy, safe and secure.   You can:

**Remember - Access to cash and cheque deposits are available through numerous ATM’s at FNBC locations or at partner Exchange Network locations.

 

Don’t have access to Online Banking or Telephone Banking - It's easy to get started:

Online Banking and Telephone Banking

  • If you are not currently registered for Online Banking or Telephone Banking – contact your branch or call 1-888-454-3622 it only takes a few minutes to get setup.

Register for Online Banking:

  • Download the Mobile App – For instructions see here

 

March 15, 2020


With the outbreak of COVID-19 we are focused on the well-being of our customers, our people, their families and our communities. This includes working to ensure we continue to provide you with the level of service you need and expect of us.

We are closely following the recommendations of Canadian and world health organizations and have instituted precautions to help keep our people healthy. We have Business Continuity Management programs in place at our local branches and corporate offices to ensure you have continued access to your banking services and we continue to provide critical services to you, our Customers.

Your well-being and the safety of our colleagues are top of mind.


Your Health and Well-Being are what matter most.
As we keep a close watch on emerging cases and affected regions, we're committed to keeping you posted on what we are doing and how you can continue to bank with us. 

We're doing what we can to help prevent the spread of COVID-19.  
We have taken numerous precautions to keep our branches and our customers safe, including deeper cleaning and alcohol-based sanitizers at every location. We have also eliminated all travel by our head office staff into remote and northern communities.

We're understanding of the unique needs of the markets we serve. 
We understand the needs of Indigenous Communities, especially in remote and northern locations. We are working with our staff, especially those who have young children to accommodate their needs, while doing all we can to keep our branches open.


I encourage you all to review the banking information included below, as well as our ongoing notifications of any changes in branch operations. We will continue to update this information.

I personally wish you all good health and spirits in this time of uncertainty.

 

Sincerely,

Keith Martell
President & Chief Executive Officer




Get your banking done anytime, anywhere

With FNBC Online Banking, Mobile, Banking and Telephone Banking, you can confidently bank from the comfort and convenience of your home. It's easy, safe and secure.   You can:

**Remember - Access to cash and cheque deposits are available through numerous ATM’s at FNBC locations or at partner Exchange Network locations.

 

Don’t have access to Online Banking or Telephone Banking - It's easy to get started:

Online Banking and Telephone Banking

  • If you are not currently registered for Online Banking or Telephone Banking – contact your branch or call 1-888-454-3622 it only takes a few minutes to get setup.

Mobile Banking

  • Register for Online Banking:
  • Download the Mobile App – For instructions see here